In the event of a serious incident, SSF can provide an expert to join the crisis team in order to help its customers manage the incident. With the support of the different departments at SSF the specialist can monitor developments by supplying information on changes to the local situation, track the exposure of affected employees (via SSF Locator and SSF Global Solutions) and offer advice, particularly during decision-making.

If the crisis continues indefinitely, SSF can make sure an expert is always available on a rotational basis.

During a crisis on a smaller scale, customers can seek help via its security managers and the SOC round-the-clock.